Privacy Policy

Last updated: 2024-12-02

1. Data Controller

Pool AI
Email: [email protected]
Service area: Costa Blanca, Spain

2. Data We Collect

We collect the following types of data:

2.1 Data you provide directly

  • Contact data: name, email, phone when you submit a form
  • Pool data: location, size, pool type
  • Communications: messages you send us

2.2 Data collected automatically

  • Usage data: pages visited, time on site
  • Technical data: IP address, browser type, device
  • Cookies: see cookies section below

3. Legal Basis

We process your data based on:

  • Consent: when you accept our policy by submitting a form
  • Contract performance: to provide our services
  • Legitimate interest: to improve our services and communicate with you

4. How We Use Your Data

  • Respond to your inquiries
  • Provide pool maintenance services
  • Send you service reports and updates
  • Improve our website and services
  • Comply with legal obligations

5. Third Parties

We share data with the following service providers:

  • Cloudflare: Web hosting and security (US - Standard Contractual Clauses)
  • Supabase: Database (US - Standard Contractual Clauses)
  • Stripe: Payment processing (if applicable)

6. Your Rights (GDPR)

You have the right to:

  • Access: request a copy of your data
  • Rectification: correct inaccurate data
  • Erasure: request deletion of your data
  • Portability: receive your data in structured format
  • Object: object to processing of your data
  • Restriction: restrict processing of your data

To exercise your rights, contact: [email protected]

7. Cookie Policy

7.1 Essential Cookies

Necessary for site operation. No consent required.

  • _poolai_ctx - Language preferences and session (1 year)
  • _poolai_consent - Cookie consent record (1 year)

7.2 Analytics Cookies

Only with your consent. Help us understand how you use the site.

  • Cloudflare Web Analytics (cookieless, privacy-friendly)

8. Data Retention

  • Contact data: 3 years from last interaction
  • Service data: contract duration + 5 years (legal obligation)
  • Cookies: maximum 1 year

9. Security

We implement technical and organizational security measures:

  • HTTPS encryption on all communications
  • Restricted access to personal data
  • Regular backups
  • Security monitoring

10. Changes to This Policy

We may update this policy occasionally. We will notify you of significant changes by email or through a notice on our website.

11. Contact

For any privacy questions:
Email: [email protected]

If you are not satisfied with our response, you can file a complaint with the Spanish Data Protection Agency (AEPD) or your local supervisory authority.